Shipping & Returns Policy

Mad Labs Shipping, Delivery, and Returns – Trusted, Transparent, and Hassle-Free

At Mad Labs, we’re committed to making your shopping experience seamless from start to finish. That includes ensuring your order is shipped securely, arrives on time, and gives you peace of mind. Whether you’re ordering one cart or stocking up on disposables, our logistics are designed to prioritize speed, discretion, and quality assurance.

This Shipping & Returns Policy outlines everything you need to know from order processing and delivery timelines to refund eligibility, lost packages, and return guidelines. We want you to feel confident when ordering from us, knowing you’re covered every step of the way.

Shipping Policy

Where We Ship

Mad Labs currently ships to select states within the U.S. in compliance with state and local cannabis laws. We  ship internationally to all countries.

Before placing your order, please ensure that the products you’re purchasing comply with the cannabis, THC, or vape regulations in your area. Mad Labs reserves the right to cancel or refund any order that violates regional shipping restrictions.

Shipping Methods

We offer the following shipping options:

  • Standard Shipping (2–5 Business Days): Available on all orders. Tracked for up to $100.

  • Express Shipping (6- 24 Hours): Ideal for customers who want faster delivery.

All shipments come with a tracking number, discreet packaging, and adult signature confirmation when required by law.

Order Processing Time

Orders are typically processed within 6–12 hours, Monday through Friday, excluding weekends and public holidays. Orders placed after 3PM PST may be processed the next business day.

You will receive a confirmation email as soon as your order is placed, and a second email with tracking information once your order is shipped.

Discreet Packaging

Mad Labs respects your privacy. All orders are shipped in plain, unbranded packaging with no visible logos, product names, or references to cannabis, THC, or vaping. Your purchase is your business and we keep it that way.

Shipping Delays and Carrier Issues

Once your order leaves our facility, it is in the hands of the carrier (e.g., USPS, FedEx, UPS). While we do everything possible to get your package to you on time, Mad Labs is not responsible for delays caused by carriers, weather disruptions, or incorrect shipping information provided by the customer.

If your order appears delayed or tracking has not updated, we recommend contacting the carrier directly using your tracking number. However, feel free to reach out to our support team—we’re always here to help investigate.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, we’ve got your back:

  • Lost: If your tracking shows no movement for more than 7 business days, contact us so we can open a claim.

  • Stolen: If tracking says “Delivered” but the package is missing, please check with neighbors and your local post office first. Then contact us for next steps.

  • Damaged: If your order arrives visibly damaged or broken, send us photos of the damage and packaging within 48 hours of delivery.

We will work with you to replace the item, issue store credit, or provide a refund based on the situation. Customer satisfaction and product integrity are our top priorities.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. Mad Labs is not responsible for packages lost due to incorrect or incomplete addresses provided during checkout.

If you realize the address was incorrect after ordering, contact us immediately. If your order hasn’t shipped yet, we can usually update the address. If it has already shipped, we’ll do our best to assist, but rerouting is not guaranteed.

Shipping Restrictions on Vape Products

Due to PACT Act regulations, certain vape products may be subject to shipping restrictions or age verification procedures. These laws impact how, where, and when vape products can be shipped.

Mad Labs is fully compliant with all federal and state shipping regulations. If an item in your cart is restricted in your area, you will be notified at checkout, and the item may be removed from your order.

Return Policy

Eligibility for Returns

To ensure the safety and integrity of our cannabis and vape products, Mad Labs offers returns only under specific conditions, including:

  • Product is damaged, defective, or unusable upon delivery.

  • You received the wrong item.

  • Product is unopened and returned within 7 days of delivery (subject to approval).

Due to the consumable nature of our products, we do not accept returns on opened, used, or tampered items unless there’s a verifiable manufacturing defect.

How to Request a Return

To initiate a return, email our support team at support@madlabs.com with:

  1. Your order number

  2. A clear description of the issue

  3. Photos of the product (if applicable)

  4. Date of delivery and tracking information

Once your return is approved, we’ll provide instructions for shipping it back. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

Refunds and Processing Time

Approved refunds are typically processed within 3–7 business days after we receive the returned item. Refunds will be issued to the original payment method or as store credit, depending on your preference and the nature of the issue.

Please note:

  • Shipping fees are non-refundable

  • Refunds may be subject to a restocking fee in some cases

  • Refunds for bundle or promotional items will be calculated based on prorated individual item prices

Exchanges

We do not offer direct exchanges at this time. If you ordered the wrong product, please contact us to initiate a return and place a new order.

Returns on Sale or Promotional Items

All items marked as final sale, clearance, or promotional are not eligible for return or refund unless they are defective or damaged upon delivery.

Customer Support

Our customer service team is available 24/7 Whether you need tracking assistance, have a question about a return, or want help verifying a product we’re here for you.

Contact Us:
Email:Coming Soon
Phone Support: Coming Soon

We typically respond to all inquiries within 24 hours. During holidays or high-volume periods, please allow up to 48 hours for a response.

Important Legal Disclaimer

Mad Labs complies with all applicable federal, state, and local regulations concerning the sale, distribution, and shipment of cannabis and vaping products. It is your responsibility to understand your local laws before placing an order.

We reserve the right to refuse or cancel any order that violates laws or policies related to age restrictions, product legality, or shipping limitations.

By placing an order with Mad Labs, you agree to this Shipping & Returns Policy in full.

At Mad Labs, we take your experience seriously. That’s why we’ve designed a shipping and returns process that reflects the same quality, transparency, and professionalism that go into every Mad Labs Cart and Disposable.

Our commitment doesn’t end once you click “checkout.” From packing your order with care to making things right if something goes wrong, we stand behind every product and every customer.

Thank you for choosing Mad Labs where shipping is discreet, returns are simple, and your satisfaction always comes first.